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Denpure policies and procedures

Appointment Bookings and Registration Policy and Procedure

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Practice complaint policy

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For any complaint / compliment / suggestion please email or write to the practice manager.



  • 77 Swakeleys Road
  • Ickenham
  • UB10 8DQ

Complaints can also be made to:

  • Ombudsman (Health Service Commissioner) The Parliamentary and Health Service Ombudsman
  • Millbank Tower,
  • Millbank,
  • London
  • SW1P 4QP
  • Telephone - 0345 015 4033

Dental Complaints Services - 0208 253 0800

GDC Contact

GDC Address - General Dental Council, 37 Wimpole Street, W1G 8DQ

GDC Telephone - 0207 167 6000


Strict confidentiality is maintained with all patient records held at our practice either in electronic or paper format. We comply with the DATA Protection ACT 1998 and are registered with office of information commissioner to process the personal data.

Health and Safety

Your health and safety is of paramount importance to us and is constantly reviewed in line with current regulations. Please notify the member of staff If you notice any area of concern so immediate action can be taken.

Zero Tolerance

All our staff is well trained to provide the best possible care and respect and we expect the same in return from all patients. We operate zero tolerance policy to physical and verbal abuse to our staff members and any such conduct will be reported to police.

Smoking Policy

The practice is a no smoking area. NHS help available to stop smoking, please ask dentist for the details.

Patient responsibilities:

  • Patients to provide the following:
  • Please provide at least 24hours notice to cancel or re-arrange an appointment.
  • Please provide all the up to date personal details as soon as they change such as: address, telephone numbers etc.
  • Please ask your dentist to provide detailed information about dental treatment and all the possible options with their relevant pros and cons for you to make an informed decision.
  • Please get a written estimate of all the related cost of the dental treatment.
  • Please follow all the instructions given by your dentist to maintain good oral health and book a recall appointment as advised.

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Practice Debt Collection Policy

Denpure Dental Care and Implant centre adapts following policy for collecting outstanding amount/debt from patients:

  • First letter to be sent to the patient explaining the outstanding amount, the date of the treatment. Allow minimum of two weeks to clear the payment by payment methods mentioned in the letter.
  • Three to four weeks after the date of the first letter, a second letter is sent reminding them of the first letter and the balance being still outstanding with a warning that if balance not cleared within two weeks of the date of the second letter then debt collection agency/third party would be involved.
  • About three to four weeks after the second letter, debt collection agency is given the patient’s details to recover the debt.
  • Patient remains blocked on the appointment system for any future appointments till the debt is cleared.

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